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Word add-in disappearing all the time

11/30/2011 12:02 AM

Ian Wilson

Joined: 4/24/2011

Posts: 2

Word add-in disappearing all the time (N/A)

Hi, your KB article says you're trying to find out why this happens. Have you made any progress.

I am currently running the trail on Win7 x64, Office 2010 32-bit and I can make the add-in disappear quite easily.

I install the add-on and can open and close Word as many times as I like and everything is ok. I can edit a module from the website as many times as I like and everything is ok.

I wanted to test if a customer's newsletter they maintain in Word would publish ok to their DNN site via this module so I asked them to email me a copy of it. I double-click the attachment, word opens in Protected View and I then click the [Enable Editing] button. The add-in has now gone awol and the only way to get it back is to uninstall/reinstall.

11/30/2011 1:15 AM

DNN Module Support

Joined: 8/28/2006

Posts: 1590

Re: Word add-in disappearing all the time (N/A)

That is an interesting set of events.

What I can say is that we believe the issue is not with the plugin we have developed, but with Word. We have seen similar things to this, and it appears that in certain modules plugins are deactivated, and while there is some ways of getting them active again is is literally a bigger pain in the bum than installing again.

Unfortunately the behavior of MS Word is up to that "PC Guy" Steve B.

I can still point out things you can do that will crash word every time, and have ever since version 2000. The problem is that Microsoft product cycle only addresses bugs and problems that get logged as complaints. They don't actually fix all known issues. Shame!

11/30/2011 1:30 AM

Ian Wilson

Joined: 4/24/2011

Posts: 2

Re: Word add-in disappearing all the time (N/A)

If I save the .docx out of my Outlook to a folder and open it, make a small change and re-save it (so it no longer opens in protected view), then it will not deactivate the Publish to Web button(s).

So I don't think it's the .docx specifically, more like Word being retarded!